Last Updated: July 14, 2023
At Big Sisters/Sisterhood, we strive to provide you with a seamless and efficient shipping experience. Please take a moment to review our Shipping Policy.
Order Processing and Shipping Timeframe:
- Once credit card payment is approved, orders are prepared and shipped within 1-5 business days (Monday through Saturday from 9 a.m. to 3 p.m. CT).
- Delivery time may vary depending on your geographical location.
- Please note that some of our products may ship from different fulfillment centers, which can result in varying shipping times.
- If your order contains items from multiple fulfillment centers, you may receive separate packages.
- We offer free standard shipping on orders over $35 for domestic customers.
- Standard shipping typically takes 2-10 business days.
- Express shipping is available for an additional cost and usually takes 1-3 business days.
- We provide international shipping to most countries worldwide, excluding French Southern Territories, South Georgia & South Sandwich Islands.
- International shipping times may vary, with standard shipping ranging from 7-28 business days and express shipping ranging from 3-14 business days.
- Please ensure that your shipping details are entered accurately during checkout. We are not responsible for any delays or issues caused by incorrect information provided by the customer.
- Once a package is shipped and tracking information is provided, we are not responsible for lost or stolen items.
- We do not replace items that are lost or stolen. It is the customer’s responsibility to monitor their tracking details and ensure safe receipt of the package.
- Please be aware that customs processes and clearance may cause delays in delivery, and we have no control over such delays.
- Any additional customs fees, import duties, taxes, or charges imposed by the destination country are the customer’s responsibility.
- Shipping rates are calculated at checkout based on your geographical location.
- Please note that on holidays, orders will be shipped out on the next business day.
We appreciate your understanding and cooperation regarding our Shipping Policy. If you have any further questions or concerns, please don’t hesitate to contact our customer service team.
Thank you for choosing Big Sisters/Sisterhood!