Last Updated: July 14, 2023

Welcome to Big Sisters/Sisterhood! This Privacy Policy outlines how we collect, store, and use your information on our website. If you have any questions or need further information about our Privacy Policy, please feel free to contact our customer service at (888) 734-8672 or email us at You can also reach us by mail at:

Attn: Customer Service
400 Chesterfield Center Suite 400
Chesterfield, MO 63017

This Privacy Policy applies solely to our online activities and governs the data shared or collected at Big Sisters/Sisterhood LLC. It does not apply to any offline data collection or channels other than our website.


By using our website, you hereby consent to our Privacy Policy and agree to abide by its terms.

Information Collection, Storage, and Usage

We clearly state the personal data we ask you to provide and the reasons for requesting it.

For example, when you join our community or create an account, we collect contact information such as your email address for purchase checkout, including debit/credit card details, shipping and billing address, name, and phone number. This information is solely used to fulfill your purchase and is not used for any other purposes.

In certain cases, if you sign up for our email list or receive text messages, we may contact you to provide promotional discounts, sales information, customer surveys, updates to our website, etc. However, you have the option to opt out of receiving such correspondence by contacting us. We respect your choices and will honor your request.

When you directly contact us, we may gather additional information such as your first and last name, email address, and any other details you provide to assist us in better serving you.

Data Usage

We utilize the data we collect in various ways, as outlined below:

  • To operate, maintain, and improve our website.
  • To enhance and expand the features and functionality of our website.
  • To gain insights into how you use our website and analyze trends.
  • To develop new products, services, features, and functionalities.
  • To communicate with you directly or through our partners, providing updates and other information related to the website, as well as for marketing and promotional purposes.
  • To send you emails (unless you opt-out).
  • To detect and prevent fraudulent activities.
  • To analyze log files, which include web protocol (IP) addresses, browser types, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and clickstream data. Please note that this information is not personally identifiable and is used for analyzing trends, administering the site, tracking users’ movements on the website, and gathering demographic information.

Security Measures

We have implemented security measures to protect your personal information. When you provide your information during checkout, it is entered in a secure location. Additionally, we require the creation of passwords with special characters to further enhance security.


When visitors leave comments on our site, we collect the data provided in the comments form, along with the visitor’s IP address and browser user agent string. This information is collected to help with spam detection.


If you upload images to our website, please avoid including any embedded location data (EXIF GPS) as it can be extracted by visitors to the website.


If you leave a comment on our site, you may choose to opt-in to save your name, email address, and website in cookies. This is for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Like many other websites, Big Sisters/Sisterhood uses cookies to store information about visitors’ preferences and the pages they visit on the website. This data is used to optimize the user experience by customizing web content based on the visitor’s browser type and other information.

Third-Party Advertising Partners and Privacy Policies

For information on the privacy policies of our advertising partners, please refer to the respective policies of each partner. Please note that Big Sisters/Sisterhood has no control over the cookies used by third-party advertisers and is not responsible for their privacy practices. We recommend reviewing the privacy policies of these third parties when visiting their websites.

Third-Party Privacy Policies

This Privacy Policy does not apply to other advertisers or websites. Therefore, we encourage you to consult the respective privacy policies of these third-party ad servers for more detailed information. It may include their practices and instructions on how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To find more detailed information about cookie management for specific web browsers, please refer to the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the California Consumer Privacy Act (CCPA), California residents have certain rights, including:

  • The right to request that a business that collects personal information disclose the categories and specific pieces of personal information it has collected about the consumer.
  • The right to request the deletion of personal information collected by the business.
  • The right to opt-out of the sale of personal information.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to ensure that you are fully aware of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data we have collected to another organization or directly to you under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Data

Protecting children’s privacy while using the internet is of utmost importance to us. We encourage parents and guardians to observe, participate in, and/or monitor and guide their children’s online activities.

Big Sisters/Sisterhood does not knowingly collect any personally identifiable information from children under the age of 13. If you believe that your child has provided such information on our website, we strongly encourage you to contact us immediately, and we will make every effort to promptly remove such information from our records.

Embedded Content from Other Websites

Articles on our site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Sharing of Your Data

If you request a password reset, your IP address will be included in the reset email.

Data Retention

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Contact Information

If you have any questions or concerns about your privacy or this policy, please feel free to contact us using the information provided below:

Phone: (888) 734-8672
Mail: Attn: Customer Service, 400 Chesterfield Center Suite 400, Chesterfield, MO 63017

Changes to this Policy

We reserve the right to change this policy at any time. In the event of any changes, we will post the updated policy on our website or send an email notification regarding these changes. It is recommended to review this policy periodically for any updates.

Thank you for taking the time to review our Privacy Policy. If you have any further questions or concerns, please don’t hesitate to contact us.