Frequently Asked Questions (FAQ)

  1. Are you a physical store? No, we are an online store. We do not have a physical storefront. All our operations are conducted online, allowing us to reach customers worldwide.
  2. Where do you ship from? We have different fulfillment locations strategically located to ensure efficient and timely delivery of our products. The majority of our items ship from the United States. This helps us minimize shipping times and costs for our customers.
  3. How often do you add new products? As often as we can! We are a small business that is constantly growing. We strive to bring fresh and exciting products to our customers regularly. Keep an eye on our website for the latest additions to our collection.
  4. Do you support any charitable causes? Yes, we are proud to give back! Each month, we donate a portion of our sales to support the fight against breast cancer. We believe in making a positive impact and contributing to causes that matter.

How to Contact Us:

For any inquiries or assistance, we are here to help! You can reach us conveniently through our business telephone number or email at service@bigsistersisterhood.com. Email or our live chat feature are the most efficient ways to get in touch with us. Please refer to our Contact Us section for further details.

Returning an Item:

Wondering how to return an item? It’s simple! All returns must be made within 14 days. After this period, the sale is considered final. For more information, kindly review our Returns & Exchange policy.

Refunds for Returns:

Rest assured, once you return an item, we will refund the amount to your credit or debit card. Please refer to our return policy for more detailed information.

Shipping Costs:

Please note that we do not cover shipping costs, except for orders totaling $35 or more. However, we do cover the cost of returns. To learn more, please refer to our shipping policy.

Plus-Size Clothing Availability:

Yes, we do offer a selection of plus-size clothing. However, we appreciate your patience as we continue to expand our collection to cater to a wider range of sizes.

Our Clothing Range:

Our current collection features a variety of clothing and accessories. Our focus is on women’s clothing that strikes the perfect balance between being sexy and tastefully modest.

Please feel free to reach out to our customer support if you have any further questions or need assistance. We are here to help!

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