Frequently Asked Questions (FAQ)
The Frequently Asked Questions (FAQ) section provides answers to common inquiries about Big Sisters/Sisterhood LLC. It is designed to address various topics related to the organization, including its mission, programs, and ways to get involved. The FAQ section aims to offer comprehensive information to visitors, ensuring that they can easily find the answers they need.
- Are you a physical store? No, we are an online store. We do not have a physical storefront. We conduct all our operations online, enabling us to reach customers worldwide.
- Where do you ship from? We have different fulfillment locations strategically located to ensure efficient and timely delivery of our products. The majority of our items ship from the United States. This helps us minimize shipping times and costs for our customers.
- How often do you add new products? As often as we can! We are a small business that is constantly growing. Additionally, our expanding team is dedicated to delivering exceptional products and services to our customers. We strive to bring fresh and exciting products to our customers regularly. Keep an eye on our website for the latest additions to our collection.
- Do you support any charitable causes? Yes, we are proud to give back! We have discontinued our support for breast cancer awareness. However, starting January 2024, we will be making a monthly contribution to support a different non-profit organization. If you do not see an answer in our Frequently Asked Questions (FAQ) section, please reach out to us via email at service@bigsistersisterhood.com, and we will be glad to assist you.
How to Contact Us:
For any inquiries or assistance, we are here to help! You can reach us conveniently through our business telephone number or email at service@bigsistersisterhood.com. Email or our live chat feature are the most efficient ways to get in touch with us. Please refer to our Contact Us section for further details. Additionally, our customer support team is available to assist you with any inquiries or concerns. If you do not find an answer in the Frequently Asked Questions(FAQ) section, please reach out to us via email at service@bigsistersisterhood.com, and we will be glad to assist you.
Returning an Item:
Wondering how to return an item? It’s simple! All returns must be made within 14 days. After this period, the sale is considered final. For more information, kindly review our Returns & Exchange policy.
Refunds for Returns:
Rest assured, once you return an item, we will refund the amount to your credit or debit card. Additionally, our customer service team will ensure a seamless and efficient return process for you. Please refer to our return policy for more detailed information.
Shipping Costs:
Please note that we do not cover shipping costs, except for orders totaling $35 or more. However, we do cover the cost of returns. Additionally, our customer service team is available to assist you with any further inquiries or concerns. To learn more, please refer to our shipping policy.
Plus-Size Clothing Availability:
Yes, we do offer a selection of plus-size clothing. However, we appreciate your patience as we continue to expand our collection to cater to a wider range of sizes. We are committed to providing inclusive options for all our customers. This commitment drives our ongoing efforts to ensure that our products are accessible to everyone.
Our Clothing Range:
Featuring a variety of clothing and accessories, our current collection focuses on women’s clothing that strikes the perfect balance between being sexy and tastefully modest.
Please feel free to reach out to our customer support if you have any further questions or need assistance. Additionally, our team dedicates itself to providing prompt and helpful support for all your inquiries. We are here to help!
Learn more about us here. Learn more about our price match program here.
